Redefining SAP Support with AI Agents + SAP BTP
From Cost Savings to Automation, Speed, and Intelligence
Current SAP Support Challenges Are Costing Enterprises
45%
Slow Resolution Times
Manual triage and repetitive fixes create unnecessary delays, frustrating end users and impacting business operations.
100%
High Support Costs
Despite outsourcing, L1/L2 human support remains expensive due to manual processes and skill requirements.
75%
Resource Drain
Repetitive CRUD operations and RICEF requests consume valuable technical capacity that could drive innovation.
100%
Hybrid SAP landscapes (ECC, S/4HANA, Cloud) increase complexity
Skill gap and training for the continuous changes and new services adaption from SAP
AI Agents Opportunity
Smart Approach: Intelligent SAP Support Automation
Strategic Value
Quantifiable impact that transforms your SAP support ROI
70%
Faster Resolution
Standard incidents resolved in dramatically reduced timeframes
30-40%
Additional Savings
Beyond current cost models through intelligent automation
100%
Automation-First
Coverage across tickets, workflows, and RICEF processes
Enhanced client satisfaction and stronger differentiation versus SAP Premium Support
Transformation: Before vs After AI Support
Ticket Reduction Potential by Category
AI and BTP services deliver measurable automation across all major SAP support categories, with reduction potentials ranging from 40% to 80%.
AI Framework Pillars to Intelligent SAP Support
Outcome: Shared Intelligence, Scalable Results
"Transform your SAP support from reactive cost center to proactive business enabler with AI-powered intelligence."